DOMESTIC SHIPPING POLICY
SHIPMENT PROCESSING TIME
SLA: We typically process orders Monday through Friday. Orders placed before 12 pm CST are processed on the same day. Orders submitted after 12 pm CST or during weekends or holidays will be processed on the next business day.
During high demand periods, order processing can be delayed. Please be patient during these times as we work hard to get all orders out in a timely manner. You can check our fulfillment status in real-time here.
2-Day Express Shipping is available to select Zip Codes within the US. 2-Day Express Shipping orders will be processed under the same SLA described above and will be delivered in 2 business days.
We are able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address.
Packages being shipped through DHL will be delivered to the local post office for delivery.
Orders shipped to Alaska and Hawaii: These orders can require an additional 2 to 3 day delivery time.
You will receive tracking information via email when your order ships.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping costs are calculated at checkout, according to shipping location and the total weight of the order.
CUSTOMS, DUTIES, AND TAXES
Growbigzen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We collect sales taxes as required by law in each US state.
Growbigzen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
All packages, unless otherwise stipulated, once processed, go out DHL, United States Postal Service Priority International, or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.
**Please allow at least 2-3 weeks for international orders to arrive.
The purchaser is responsible for paying any applicable tariffs, taxes, and duties that may apply. We do not calculate or collect tariffs, taxes, or duties from you. It is the purchaser’s responsibility to check the country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure their local Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.
What Is Growbigzen Shipping Schedule?
We normally ship Monday through Friday up to one business day after each order is placed, via DHL, UPS, USPS, or FEDEX.
*Our carriers are currently reporting additional 1 to 2 days to their normal delivery time due to COVID-19 related restrictions and increased demand*
Where Does growbbigzen Ship From?
All orders are packed and shipped from one of our processing centers in Tennessee, California, or Florida and California.